Privacy Policy - Transformative Healthcare

Privacy Policy

Transformative Healthcare LLC, hereafter Transformative Healthcare, provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of information received from users of this website, located at transformativehc.com (the “Site”).

Transformative Healthcare is committed to protecting your privacy. Transformative Healthcare does not sell, trade, or provide your contact information to other organizations. 

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://transformativehc.com Website (the “Website”) operated by Transformative Healthcare LLC, a Limited Liability Company formed in Delaware, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.  By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

We track usage data and user traffic patterns throughout our Site to improve the content of our Site and the quality of our services. We may use your information (a) to deliver the services and features desired by you, (b) to improve our services to you, (c) to personalize content and offers that may be of interest to you, and (d) to respond to your inquiries.

We collect any and all information that you enter on this Website. We collect, or may collect, the following information about you:

  • Name
  • Address
  • Phone Number
  • IP Address
  • Email Address
  • Information regarding your interaction with our website, landing pages and advertisements
  • Geolocation information

How We May Use Your Information

We may use the information that you provide us for the following:

  • Marketing and advertising via digital ads, email, sms / text messages and phone calls.
  • Performing services
  • Processing payments
  • Providing customer service

​Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.  This Website collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package;
  • Identify if you are signed in to the Website
  • Test content on the Website
  • Store information about your preferences
  • Recognize when you return to the Website

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

SMS / Text Messages

By providing your mobile phone number to us, you are opting in to receive SMS / Text Messages from us regarding testing & vaccination, customer service, company information, and marketing.

Testing & Vaccination
By opting-in to the program you will receive messages you will receive messages from a shortcode. Messaging regarding Testing and Vaccination will include Registrations, Appointments, Confirmations, and Results. Message frequencies varies.

Examples:

  • Registering:
    • Hello {{NAME}}, you have recently registered as a patient with Transformative Healthcare. Please visit the following link to verify your account: {{LINK}}
  • Appointment:
    • Hello {{NAME}}. This is a reminder text from Transformative Healthcare that you have an appointment on {{DATE}} at {{DATE}} – {{TIME}}. Dont be late!
    • Hello {{NAME}}! Today is your appointment for {{DATE}} – {{TIME}}. Please use this link to access important pre appointment documentation as well as the health assessment you MUST complete today prior to your appointment! {{LINK}}
  • Confirmation
    • Hello {{NAME}}, Thank you for registering with the Transformative Patient Portal! Please verify your account at {{LINK}}.  You will be notified of your test result by text and email as soon as it comes back from the lab, usually within 48-72 hours. If you do not receive an email or text within 3 days please call us at (617) 765-0176 and quote this test confirmation code: {{CODE}} Your Name: {{NAME}}
  • Resulting:
    • {{NAME}} Transformative Healthcare has your COVID test result ready! To securely view your result click this link at above. For your security this link will expire in one week so please download and save a copy of your result now in case you need proof of a result later. You may also call us at (617) 765-0176 and quote test confirmation number: {{CODE}}

You can opt-out of the SMS messages at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by emailing [email protected]

Please note:

  • Carriers are not liable for delayed or undelivered messages.
  • As always, message and data rates may apply for any messages sent to you from us and to us from you.
  • If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics Programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Third-party Websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Questions
If you have any questions about this Privacy Policy, please contact us at [email protected] or via at Transformative Healthcare LLC, 275 Grove Street, Suite 2-400, Newton, MA 02466 .

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