Training and Education - Onboarding - Transformative Healthcare ;

Organization-Wide
Focus on
Ensuring Your
Professional Success

ONBOARDING WITH TRANSFORMATIVE

At Transformative Healthcare, we ensure each EMS professional physically feels the pulse of a sick person and experiences many scenarios to ensure their success in the field. We utilize a variety of educators allowing for a series of tools to be employed to each new EMS professional.

We utilize a variety of educators allowing for a series of tools to be employed to each new EMS professional.

DAILY LIFE

ON-BOARDING

MEET OUR
LEADERS

DAY-BY-DAY ONBOARDING PROCESS

DAY 1

On day one, each New Hire Team Member participates in a hands-on education day in the field, essentially assisting the Field Training Officer (FTO) in patient care including assessment, vital signs, and non-patient loaded driving to integrate them into the field. We know that many new EMTs are challenges by the differences experienced between EMT class and working in the field. A transition period is needed to successfully take on the responsibilities of caring for the patient.

DAY 2

Driving Day. The new EMT is introduced to driving with patient on board. They continue to assist in patient management when appropriate. They are taught and then evaluated on driving ability. Evaluation does not occur unless all learning objectives have been covered. Each Team Member is certified in CEVO prior to hitting the road.

DAY 3

EMT Lead day 1. The New Hire is “in charge” with the assistance of the FTO. This New Hire Team Member may not be as familiar with certain conditions, presentations, or patient care needs. This is the time to learn with the FTO through modeled behavior. This day is heavily focused on patient assessment and management.

DAY 4

The Second day as the Lead EMT. This provides an additional opportunity for learning and for the New Hire Team Member to demonstrate their ability in this dynamic work environment. This day allows them a second opportunity to take on patient care prior to evaluation in their competency day.

DAY 5

Competency Day. The FTO is on board for urgent assistance. The New Hire Team Member functions as a standard crew member. The third rider must demonstrate their ability to assess and manage their patients. This day, they alternate between patient care and driving.

“I AM MOST PROUD OF THE TEAM PROGRAM SUCCESS OVER THE PAST YEAR. OVER THE PAST SIX MONTHS, TRANSFORMATIVE HEALTHCARE HAS HAD A 100% SUCCESS RATE CONVERTING NEW HIRE EMS PROFESSIONALS TO FULL-FLEDGED WORKING FIELD PROVIDERS.”
– JAKE WATERS, FTO COORDINATOR

ORGANIZATION-WIDE FOCUS ON ONBOARDING FOR MAXIMUM RETENTION

Each Team Member is evaluated on their adherence to the Policy and Procedures of Transformative Healthcare and educated throughout their experience using checklists to prompt conversations. They are evaluated on their affect with the FTO, patients, partners, hospital staff and public safety partners. The New Hire EMT must prove competent in assessment and management of each patient and situation and their ability to operate their vehicle in a safe fashion. The ability to communicate with all partners in care of patient remains a focus during this training. As part of the evaluation process, all Team Members are given next steps to become a better EMS provider.

Other organizations minimize the New Hire process of orientation and ride time condensing a large cognitive load into one or two days. Most EMTs report heavy observation with minimal hands on time. At Transformative Healthcare, we ensure each EMT physically feel the pulse of a sick person and experience many scenarios prior to be evaluated. No one is pushed through the process. No single FTO is utilized. A variety of educators allow for a series of tools to be employed to each new EMT. Multiple FTOs allows for a better evaluation allowing or a non-biased opinion.

Jake Waters, the FTO Coordinator reports he is most proud of the TEAM program success over the past year. Over the past six months, Transformative Healthcare has had a 100% success rate converting New Hire EMTS to full-fledged working field providers.

MEET OUR TEAM LEADERS

ANDY DEFRIAS

Director, Center of Excellence
Training Center

Read Andy’s Bio…

TAYLOR OUELLETTE

SVP, People Strategy and
Experience

Read Taylor’s Bio…

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