Training and Education - Our Team - Transformative Healthcare ;

Award-Wining
Instructors
Ready to Guide, Mentor &
Share Their Expertise with You.

MEET OUR TEAM

Transformative’s Award-Wining instructional faculty have relevant and significant experience in their areas of expertise. Instructors are credentialed and certified to their EMS teaching level and have years of Critical Care, Military, and traditional paramedic proficiency to pass on to the next generation of clinicians.

TRANSFORMATIVE HEALTHCARE COE TRAINING CENTER FACULTY

	

Andy Defrias

Director, Center of Excellence Training Center

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Taylor Ouellette

SVP, People & Strategy

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Jenn Santos

Assistant Director, Center for Clinical Excellence

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Andy Defrias

Director, Center of Excellence Training Center

Andrew DeFrias is Director of Education for Transformative Healthcare’s Center for Clinical Excellence.

Andrew started as a EMT in 1995 and a Paramedic in 2000. In his current role he oversees the ongoing education of the field staff and their Paramedic Program. Andrew has implemented several clinical programs over the years, the TEAM program for onboarding and mentoring the new members is a highlight. As an expert educator, Andrew mentors and develops the next generation in EMS.

His passion for Critical Care translates well to educate and perform advanced medicine. As a CC-EMTP credentialed paramedic, Andrew continues to hone his skills and teaches updated and relevant curriculum. Andrew believes the most important part of his role is treating patients, and takes every opportunity to provide clinical excellence and pass it on to those he educates and mentors.

Andrew is married and has one daughter and currently resides in Dartmouth, MA.

Taylor Ouellette

SVP, People & Strategy

Taylor serves as SVP, People & Strategy for Transformative Healthcare and oversees over 1,500 team members across three states.

Taylor earned a BS in Human Resources Management from Salem State University and obtained her MBA in Leadership. She maintains both her Senior Professional Human Resources certification (SPHR) and SHRM-CP. 

Jenn Santos

Assistant Director, Center for Clinical Excellence

Paramedic Jennifer Santos serves as Transformative Healthcare’s Assistant Director in Education and Training. Prior to being named Assistant Director in the spring of 2021, Jennifer was working and still currently works on a pediatric Critical Care Transport Team as an EMT II and Communication Specialist. She began her EMS career in 2001 as a chair car driver, then an EMT in 2003, Instructor Coordinator in 2006 and successfully became a certified Paramedic in 2009.  She recently acquired her Certified Intensive Care Provider in the late fall of 2021. Jennifer has also held the role of a Correction Officer and Auxiliary Police Officer throughout her career. Jennifer has acquired an Associates degree in Criminal Justice, a Bachelors degree in Criminal Justice with a minor in Psychology and is currently studying for her Masters degree in Business with a concentration in Emergency Management.As Transformative Healthcare’s Assistant Director, Jennifer assists with the planning, development, implementation and evaluation of the training and education programs. She assists with establishing and maintaining the education schedules, coordination of training programs for internal staff and external groups needing education. She also oversees training and orientation for new employees and instructs courses as needed. Jennifer is passionate about education and holds high expectations for herself and her students. She leads with a purpose and believes that a passionate and supportive instructor that can communicate with and engage their students is the key to being an effective instructor.  When Jennifer is not working or studying, she is enjoying her time with her four children and husband.

Anthony Gemma

Instructor Cooridnator, EMT Program

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Jose Caballero Ortega

Paramedic Program Educational Assistant

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Jonathan Bedoya

Simulation Technical Expert

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Anthony Gemma

Instructor Cooridnator, EMT Program

Anthony Gemma (Tony) serves a critical role in the initial education and successful completion of requirements to become a National Registry EMT with Transformative Healthcare. With the previous 20 years on the Fire Department, Tony, now retired from municipal service, has 35 years in EMS. Tony served on a strike team for a private ambulance response to disasters, is a Massachusetts State EMT Examiner, a National Instructor Coordinator and currently serves as the Lead Instructor for Transformative Healthcares EMT program. When not at work, Tony loves to spend time with his family on adventures, travelling and cruising.

Jose Caballero Ortega

Paramedic Program Educational Assistant

Jose has worked with Transformative Healthcare since 2013 when he started working as an EMT while attending college. His roles have varied through the past 9 years as Jose progressed to an AEMT, and Paramedic both full time and part time. His experience in the EMS field comes from working in a busy 911 system in the North Shore and working here at Transformative Healthcare as a Paramedic and field supervisor in the Newton 911 system. Jose also delivers operation and clinical excellence by operating as a Shift Commander/District Commander out of Quincy. Jose’s experience with the education department comes from teaching for 4 years now with Tufts EMS, First Response, and now helping with both EMT and Paramedic programs at Transformative Healthcare. Aside from work, Jose enjoys food, hiking, traveling, and spending time with my friends here in Boston and my family back in Chicago.

Jonathan Bedoya

Simulation Technical Expert

As Practical Lab Coordinator Jon ensures that the simulation lab equipment is organized and managed productively for course training. He supports the training staff to promote productive and positive learning experiences in simulated clinical labs. Jon has efficiently mastered our state-of-the-art mannequin technology which enables more reality-based simulations. He can also educate other staff members on how best to utilize tools like these for maximizing practical skills in a classroom setting

Brian Hill

Instructor Cooridnator, EMT Program

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John Neal

Educator

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Brian Hill

Instructor Cooridnator, EMT Program

Brian Hill, an instructor at Transformative healthcare has been in the ambulance service for over 30 years. Beggining his career in 1983 on the Hamilton Fire Dept. he transitioned into a CPR Instructor. His love for teaching afforded him the opportuity to expand into EMS education. A former EMT for seevral private a,bulance companies, Brian joined Transformative in 2021. He enjoys working with the students that he has taught and finds it rewarding to watch those he trained blosson into strong clinicans and pay it forward.

John Neal

Educator

John Neal or “LJ” as he is endearingly referred to, has been in EMS for over 30 years. Having received several accommodations from various Police and Fire Chiefs, and two Mayors, he is now focusing on the remainder of his EMS career in Education. Noe, an Advance EMT, a CPR instructor for 25 years and a training department member since 1998, LJ recently obtained his Instructor/Coordinator Certification. LJ has served as theMunicipal Trainer with Multiple Law Enforcement agencies and Fire Departments for over 20 years and finds this to be a rewarding component of his role. Prior top his EMS career, LJ worked in the Corrections dept.As 1 of 7 siblings, LJ values family the most. His 2 college age children are the highlight of his life. He remains a black belt in Uechi-Ryu Karate.. He loves his job here and hopes to pass on his passion to the next generation.

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